Overview
At THE Nothing Water (a premium brand by Vighneshvar Solutions Pvt Ltd), we take utmost care in maintaining strict FSSAI food safety and hygienic standards for every batch of packaged drinking water we manufacture, customize, and deliver.
Because our products consist of consumable liquids and, in many cases, custom-printed co-branded packaging (labels, logos, PET bottles), our return and refund policy is structured as follows:
1. Non-Returnable Items (Consumables & Custom Orders)
- Standard Consumables: Due to health, safety, and hygiene regulations, delivered water bottle batches cannot be returned or exchanged once the outer packaging or seals are broken.
- Custom / Co-Branded Orders: Custom-labeled bottles produced specifically for your business, hotel, wedding, or event cannot be returned or cancelled once production/printing has commenced.
2. Returns & Replacements Eligibility
We will gladly provide a free replacement or full/partial refund under the following conditions:
- Damaged in Transit: Bottles arrived cracked, broken, or leaking.
- Tampered Seals: Bottle caps or tamper-evident neck bands were broken/damaged upon delivery.
- Defective Print / Custom Labeling: Misprints or severe label defects caused by our manufacturing/printing team.
- Wrong Shipment: You received an incorrect order or quantity mismatch.
3. Reporting Window & Process
- Inspection Window: Any damages, transit issues, or defects must be reported within 48 hours of receiving the delivery.
- How to File a Claim:
- Take clear photos/videos showing the damaged bottle(s), broken seals, or label defect alongside the box label/batch details.
- Send an email to support@brandflows.in or message our WhatsApp team at +91-7081604249 with your Order ID, invoice copy, and photo proof.
- Inspection: Our Quality Assurance team at Vighneshvar Solutions Pvt Ltd will review your claim within 24–48 business hours.
4. Refund Processing
- Approved Refunds: If a return or refund is approved, the amount will be credited back to your original payment method (UPI, Bank Transfer, Credit/Debit Card) within 5–7 business days.
- Partial Damaged Batches: If only a portion of a bulk crate is damaged during transit, a proportional refund or quick replacement for the damaged units will be issued.
5. Order Cancellation Policy
- Standard Orders: Can be cancelled for a full refund within 2 hours of placement, provided dispatch has not been initiated.
- Bulk / Custom Orders: Can be cancelled only before digital artwork proof approval and printing setup. Once production starts, cancellations incur a 30% to 50% material & setup fee.
Need help?
Contact us at sales@brandflows.in for questions related to refunds and returns.
or call -7081604249,7007691416